SHIPPING POLICY
Effective as of: November 21 2024
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Free Shipping
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
• Allow 10 to 15 business days to receive your order
We strive for a swift preparation process and orders are typically processed and dispatched within 7 business days so that customers can receive their items promptly.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy.
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
This document was last updated on November 21, 2024.
ONLINE RETURN POLICY
Effective as of: November 21 2024
1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 5 days of the delivery date if item is damaged or missing parts. To initiate a return, please contact us at info@guardiantreasures.com to obtain return authorization. Be sure to include the item's order number, your reason for the return, and any supporting documentation such as photos. Returns shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.
2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.
3. ELIGIBLE ITEMS. The following items: Clearance Items, Final Sale Items, Perishable Items, Special-Order Items, Custom Products, and Gift Cards are not eligible for return or exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 10% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: All. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.
If you have any questions about this return policy, please contact us at info@guardiantreasures.com.